Terms & Conditions

By browsing and using this website, you are agreeing to comply with and be bound by the following terms and conditions of use. These terms and conditions together with our privacy policy govern RETRU’s relationship with you as a user of this website. If you disagree with any part of these terms and conditions, please do not use this website. The trade mark RETRU is registered in many countries of the world. Any unauthorised use of this trade mark constitutes trade mark infringement, and legal action will be taken against any infringer. The term RETRU or "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website and the purchaser, customer and consumer of our product. The product refers to any item for sale on www.retru.eu.

CONTENTS OF THIS WEBSITE

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by RETRU. This material includes, but is not limited to, the design, layout, look, appearance and graphics. All graphics, images and content on this website belong exclusively to RETRU. The use of any RETRU trademarks or service marks without RETRU’s express written consent is strictly prohibited. You may not use RETRU’s trademarks or service marks in connection with any product or service that is in any way likely to cause confusion or to disparage or discredit RETRU. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

PRIVACY & COOKIE POLICY ​

The following information is provided by RETRU to enable our online visitors to be fully informed of our Privacy Policies. By visiting www.retru.eu, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

WHAT INFORMATION IS COLLECTED & HOW IS IT USED? ​

RETRU collects personal information in several ways when you place an order, subscribe or contact our customer service team. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfil your order. We will ask for your telephone number to be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order. Additionally we may also require further information as a result of authentication or identity checks. Your personal information may be shared with other trading divisions within the company. Where there is a legal obligation to do so, we may disclose your information to any external relevant regulatory body. We may also use your personal information to send you marketing updates but only ever in accordance with your preferences. Through your use of the Website, we may also gather certain information about your use of the Website that does not identify you individually. We may collect and store such information automatically whenever you interact with the Website. For example, we may collect your IP address, the hostname of your computer, browser information and reference site domain name every time you visit the Website. We may also collect information regarding customer traffic patterns and site usage. This information does not, however, contain anything that can personally identify you; it is used to analyse and improve the Website and to provide our customers with a fulfilling Internet experience.  The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. ​

NEWSLETTER SUBSCRIPTION

By completing a sign up form you are agreeing to be included in our database. You will from time to time receive information regarding events, private sales, new collections and other updates. If you wish to unsubscribe you can do so at any time by contacting our customer service team. Service-related messages (such as order status information, payments, etc) is considered an essential part of the service and will be sent even if you opt out of our newsletter.

PRODUCT & PRICING

RETRU has the right to adjust prices, include additional costs and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as far as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the watch. The pictures may differ depending on the colour settings on your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics. Please note: the watch glass, although made from a relatevily strong K1 mineral glass, because of its domed shape is sensitive to bumps and scratches. Make sure to wear it carefully. Although the watch is resistant to water up to 3ATM, it is not recommended to go swimming with it. The strap is made from natural impregnated Nubuck leather. Because of its softness, the strap may change colour and texture with time. The case is PVD coated with gold (except 1963 SB model, which is coated matte black). The case might also change colour with time. Please not, that it is not recommended to wear a coated watch if you are allergic to gold or sensitive to metals.

The 2 year international warranty covers any manufacturing or material defects. Please retain your confirmation email to serve as proof of purchase. The warranty does not apply to damages or defects that appeared after the warranty period has expired. The warranty does not cover defects or damages, caused by unauthorised repair or opening of the lid, or if the damages accured as a result of unfit use. The waranty does not cover natural wear and tear or the battery.

LIABILITY FOR DEFECTS ​

If your product is damaged in transport, whether the damage is visible or hidden it must be reported immediately to the carrier within 48 hours. It is therefore important that you carefully examine your package when it arrives. Transport damage must also be reported to RETRU, within 24 hours of receiving the product. Defective products returned to RETRU will be treated as if they were in perfect working order when shipped as all our products are inspected when they are packaged. In the case of faults or defects in the product supplied, the purchaser shall not be entitled to reject the product unless such faults or defects are reported within 24 hours of receiving the product. As a consumer, you have legal rights in relation to goods that are faulty or not as described.

ORDERS ARE SUBJECT TO ACCEPTANCE & AVAILABILITY

Once you have made your choice and placed your order with RETRU, you will receive an order confirmation email acknowledging the details of your order including your order reference number. This email is neither an acceptance of your order or a proof of purchase, just a confirmation that we have received the order. Your contract to purchase the items is not complete until we send you an email notifying you that your order has been dispatched to you. The sale contract is concluded in Vilnius, Lithuania and the language of the contract is English. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment or that the item ordered is out of stock or unavailable. We may also refuse to process, and therefore refuse to accept, a transaction for any reason or refuse service to anyone at any time at our sole discretion.

PAYMENTS & SECURE SHOPPING 

Payment methods accepted: payment can be made by Visa, MasterCard, American Express, Maestro debit cards and via Internet Banking Transfer (for certain banks only).

There is no extra charge for card payments. When paying by credit/debit card starting conditions apply as soon as the card transaction is approved. You confirm that the credit/debit card that is being used is your own or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to RETRU, we will not be liable for any delay or non-delivery.

When making a payment, you will be redirected to "MakeCommerce" (makecommerce.lt) payment processor (Maksekeskus AS (Niine 11, Talinn 10414, Estija, reg. nr.:12268475) for secure and fast online payment. This method offer a safe and secure way to pay.

    ORDER CANCELLATIONS ​

    RETRU is legally responsible for your order until it leaves our warehouse. The delivery contract is between you (the customer) and our designated courier service. The courier company insures each purchase during the time it is in transit until it is delivered to your specified delivery address. If the goods are lost or damaged when in transit or when returning the product the customer is liable. Cancellation after the order has been dispatched is not possible; in cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with RETRU by email. Where stock may be unavailable RETRU reserves the right to cancel any order, we will notify the customer of a replacement or any equivalent products where possible. If RETRU receives a package that has not been collected from the post office or where the delivery has been rejected by the customer, we reserve the right to charge you for all costs that we incur from handling your order and shipment. An invoice will be sent to you and settlement of the invoice must be made within 10 working days.

    The customer has the right to cancel the order if, within 10 working days time after the order has been placed, the order has not been dispatched. If you wish to apply for a refund related to a failure to dispatch your product within 10 working days after purchase, you should send an order cancelation request to info@retru.eu, clearly stating such intent. Once your order cancelation request is received, will send you an email to notify you that we have received your request and will also notify you of the approval or rejection of your refund. If you are approved, RETRU will transfer 100% of the total payment amount that was made upon purchase, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

    If stock is unavailable, RETRU reserves the right to cancel any order. We will notify the customer of a replacement or any equivalent products where possible. If no replacement is available, RETRU will transfer 100% of the total payment amount that was made upon purchase, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

    LIMITED LIABILITY ​

    To the full extent permissible by applicable law, we disclaim all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose, non infringement, title, quiet enjoyment, data accuracy and system integration. This site may include or contain inaccuracies, mistakes or typographical errors. We do not warrant that the content will be error free or uninterrupted. To the maximum extent permitted by law, RETRU will not be liable for any damages of any kind arising from the use of this website, including but not limited to indirect, incidental, punitive, exemplary, special or consequential damages. To the maximum extent permitted by applicable law, our total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to us during the month immediately preceding the act allegedly giving rise to our liability. We only supply the goods for domestic and private use. You agree not to use the goods for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. The risk of loss and title for items purchased by you pass to you upon our delivery of the items to the carrier.

    SHIPPING & DELIVERY

    Free International Shipping, with expected delivery times:
    - Europe (EU) - 5 working days
    - International - 10 working days

    *Please note that shipping times are applicable after your order has been dispatched and not at the time of order placement. You will receive a confirmation email once your order has been dispatched.

    *Please note that shipment to the following countries will not have a tracking number: Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brunei, Burkina Faso, Burma, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos Island, Colombia, Comoros, Congo, Congo (D.R of), Cook Islands, Costa Rica, Cote d'Ivoire, Cuba, Djibouti, Dominica, Dominican Rep, East Timor, Easter Island, Ecuador, Egypt, El Salvador, Eritrea, Ethiopia, Falkland Islands, Fiji, French Antilles, French Guyana, French Polynesia, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea Republic, Guinea-Bissau, Guinea-Equatorial, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati (Republic of), Korea (D.P.R of), Kuwait, Kyrgyzstan, Lao (P.D.R of), Lebanon, Lesotho, Liberia, Libya, Macao, China, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Island, Puerto Rico, Qatar, Rwanda, Samoa, Sao Tome & Principe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, Sri Lanka, St Christopher Island, St Helena, St Kitts, St Lucia, St Vincent, Sudan, Suriname, Swaziland, Syria, Tahiti, Tajikistan, Tanzania, Togo, Tokelau Islands, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkmenistan ,Turks & Caicos Islands, Tuvalu, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, British Virgin Islands, US Wallis & Futuna Islands, Yemen, Zambia, Zimbabwe.

    VAT, CUSTOMS & DUTIES ​

    It is the customer's responsibility to adhere to their local tax regulations; this includes import duty & customs fees as well as VAT. Please note that all customs charges & duties are charged by your local border force and not by RETRU. We are unable to determine if and how much your charge will be. For orders inside the EU VAT is applied to the invoice, for orders outside the EU VAT is not included in the price nor shown on the invoice. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once the package reaches you. RETRU ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information. Once we have received your order we will send a confirmation to your email address. Save this email in order to facilitate any contact with customer service. The order confirmation (receipt) also serves as a guarantee of proof of purchase. ​

    RETURNS & REFUNDS

    The purchaser has the right to return the purchase within 14 days after delivery given it is in resaleable condition (unworn and not started). This right applies only in the case that the product and its original packaging can be returned in the same condition as it was received and the security tag attached to the strap buckle have not been damaged or removed or the crown has not been pushed in to set time. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We are unable to refund your original shipping costs.

    RETRU has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund. The purchaser has the right to return the purchase within 21 days after delivery given it is in resaleable condition. This right applies only in the case that the product and its original packaging can be returned in the same condition as it was received and the security tag attached to the strap buckle have not been damaged or removed or the crown has not been pushed in to set time. Purchasers using their right to return an order should ensure they use the materials and information as provided in the delivery note and follow the provided instructions. The order number and customer’s email address that was used to order will be required. Return shipping is paid by the consumer and it is recommended to return the item insured & signed for as we need to ensure receipt of the product to process your refund.

    If you need to return item or exchange it for the same item, fill out a contact form on our website or send us an email at info@retru.eu and we will get back to you with the instructions on returning the item.

    The customer has the right to cancel the order and receive a partial refund if, within 10 working days time after the order has been placed, the order has not been dispatched. If you wish to apply for a refund related to a failure to dispatch your product within 10 working days after purchase, you should send an order cancelation request to info@retru.eu, clearly stating such intent. Once your order cancelation request is received, we will send you an email to notify you that we have received your request and will also notify you of the approval or rejection of your refund. If you are approved, RETRU will transfer 100% of the total payment sum that was made upon purchase, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

    If stock is unavailable, RETRU reserves the right to cancel any order. We will notify the customer of a replacement or any equivalent products where possible. If no replacement is available, RETRU will transfer 100% of the total payment sum that was made upon purchase, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

    COMPLAINTS TERMS & WITHDRAWALS

    It is important that the customer checks their goods when the shipment is received in order to verify that the products are not damaged and correct. If you receive your item and see that you have been sent the incorrect item or it is damaged, please contact us within 48 hours. Any complaints should be made to our customer service team via email. Please supply the order number and the reason for complaint and we will get back to you promptly with instructions on how to return the item. It is important that the returning product is packaged in such a way that it cannot be damaged in transit and the security tag attached to the strap buckle must not be removed. The customer is entitled to a refund of the shipping cost if the product suffers a manufacturer fault which will be decided by RETRU on receipt of the returned product.

    INTELLECTUAL PROPERTY RIGHTS ​

    All content and materials on this website are owned by or licensed to RETRU. This material includes, but is not limited to, the design, layout, look, appearance and graphics. All graphics, images and content on this website belong exclusively to RETRU. The use of any RETRU design, layout, content, photography, trademarks or service marks without RETRU’s express written consent is strictly prohibited. You may not use RETRU’s trademarks or service marks in connection with any product or service that is in any way likely to cause confusion or to disparage or discredit RETRU.

    RETENTION OF TITLE​.

    All products remain RETRU property until full payment is received by us.

    YOUR RIGHTS.

    You have certain rights under the law. In EU these include: That any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site; Certain remedies if a product is defective; and a right to cancel any order for a product within 14 days after the date of receipt of the product, and receive a full refund even if it is not defective.