The following information is provided by RETRU to enable our online visitors to be fully informed of our Privacy Policies. By visiting www.retru.eu, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

WHAT INFORMATION IS COLLECTED & HOW IS IT USED? ​

RETRU collects personal information in several ways when you place an order, subscribe or contact our customer service team. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfil your order. We will ask for your telephone number to be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order. Additionally we may also require further information as a result of authentication or identity checks. Your personal information may be shared with other trading divisions within the company. Where there is a legal obligation to do so, we may disclose your information to any external relevant regulatory body. We may also use your personal information to send you marketing updates but only ever in accordance with your preferences. Through your use of the Website, we may also gather certain information about your use of the Website that does not identify you individually. We may collect and store such information automatically whenever you interact with the Website. For example, we may collect your IP address, the hostname of your computer, browser information and reference site domain name every time you visit the Website. We may also collect information regarding customer traffic patterns and site usage. This information does not, however, contain anything that can personally identify you; it is used to analyse and improve the Website and to provide our customers with a fulfilling Internet experience.  The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. ​

NEWSLETTER SUBSCRIPTION

By completing a sign up form you are agreeing to be included in our database. You will from time to time receive information regarding events, private sales, new collections and other updates. If you wish to unsubscribe you can do so at any time by contacting our customer service team. Service-related messages (such as order status information, payments, etc) is considered an essential part of the service and will be sent even if you opt out of our newsletter.