The purchaser has the right to return the purchase within 14 days after delivery given it is in resaleable condition (unworn and not started). This right applies only in the case that the product and its original packaging can be returned in the same condition as it was received and the security tag attached to the strap buckle have not been damaged or removed or the crown has not been pushed in to set time. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We are unable to refund your original shipping costs.

RETRU has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund. The purchaser has the right to return the purchase within 21 days after delivery given it is in resaleable condition. This right applies only in the case that the product and its original packaging can be returned in the same condition as it was received and the security tag attached to the strap buckle have not been damaged or removed or the crown has not been pushed in to set time. Purchasers using their right to return an order should ensure they use the materials and information as provided in the delivery note and follow the provided instructions. The order number and customer’s email address that was used to order will be required. Return shipping is paid by the consumer and it is recommended to return the item insured & signed for as we need to ensure receipt of the product to process your refund.

We only replace items if they are defective or damaged. If you need to return item or exchange it for the same item, fill out a contact form on our website or send us an email at info@retru.eu and we will get back to you with the instructions on returning the item.

The customer has the right to cancel the order and receive a partial refund if, within 10 working days time after the order has been placed, the order has not been dispatched. If you wish to apply for a refund related to a failure to dispatch your product within 10 working days after purchase, you should send an order cancelation request to info@retru.eu, clearly stating such intent. Once your order cancelation request is received, we will send you an email to notify you that we have received your request and will also notify you of the approval or rejection of your refund. If you are approved, RETRU will transfer 100% of the total payment sum that was made upon purchase, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

If stock is unavailable, RETRU reserves the right to cancel any order. We will notify the customer of a replacement or any equivalent products where possible. If no replacement is available, RETRU will transfer 100% of the total payment sum that was made upon purchase, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.